I'd be very grateful for any help the good people here could give me. I've got a client with 2 sites both running the same customised OpenACS. One installation has been running wonderfully for nearly a year and the client has been ecstatic in their praises. I only recently installed the second site and they have been having lots of weird problems, most of which appear to me to be caching type issues. As the software is identical on both sites, my deduction was that it was an infrastructural problem. This client's IT infrastructure is managed by a much larger organisation with (to me) an extremely complex setup and any conversations I have with the network manager end up leaving both of us frustrated at the other's lack of knowledge of our own area of expertise. I feel that I need to ask him
the right questions to help him give me the information that I need to solve his problem.
My question for you is: what are the links in the chain between the AOLserver and the user's browser where caching issues might arise? Firewalls, routers, VPNs, networks, PC OS, browser version, caching rules or settings on any of the above? Anything else?
The following might spark an idea for somebody reading this. This is what the client's network manager gave me as a description of the chain:
"Site2 Network - Netscreen50 Firewall - Cisco 2600 and into the hosting site as Site1 does?
All Clients access the system over the VPN using hosts files so no caching occurs here. This is a strange one as the only difference is the OS on each client, although we are now running 2 or 3 Windows XP machines in Site1 as well. The internet explorer is set to check for new versions of the page automatically, although like I mentioned earlier, all clients in Site2 have no DNS and no internet access, they only have what is allowed in the hosts file?"
He also added that all the PCs are running XP Pro SP1 with all patches and security fixes. And that "they are running some Group Policies to restrict some of what the user does but none of this messes with the standard browser settings."
Many thanks for all and any ideas.